SHIPPING AND HANDLING

UrbanLondon.co.uk endeavours to have your purchase with you by the estimated delivery times below:

Standard: arrives within 5 business days
Express: arrives within 2 business days

Saturday, Sunday and public holidays are not considered business days.

There are some remote areas where we cannot guarantee that your order will be delivered within the specified timing - Please contact customer assistance if you are concerned that this may apply to you. You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

We ship via "abc" for all options. "abc" delivers packages Monday through Friday from 8 A.M. to 6 P.M and will require signature. Please state a delivery address where you will be present at time of delivery.

Orders shipped with Express and Next day will be prioritized and processed as soon as received by our warehouse.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

TRACK YOUR ORDERS

Standard Delivery
An email will be sent to you advising that your order has been shipped, along with a "abc" tracking number that enables you to follow the progress of your parcel. The tracking link will not be updated for approximately 48 hours after shipping. Once your parcel is ready to be delivered, you will be able to track it using the link provided.

Express Delivery
An email will be sent to you advising that your order has been shipped, along with a "abc" tracking number that enables you to follow the progress of your parcel. The tracking link will show the progress of your parcel after 24 hours of it being shipped.

Next Day Delivery
Orders placed before noon will be delivered the following business day. Orders placed after 12pm will be delivered within two business days. An email will be sent to you advising that your order has been shipped, along with a "abc" tracking number that enables you to follow the progress of your parcel. All parcels require a signature on delivery, so please provide a delivery address where you will be present at time of delivery. If you have a registered account with UrbanLondon.co.uk, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the "abc" tracking number. (You can also track your order by clicking on Track My Orders. Simply enter the order number and post code information to view the order details).

If you don't have a UrbanLondon.co.uk account yet, set one up at My Account.